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Hosting Accounts & Services

All new hosting accounts & Services are customized for your needs and came with a pre-installed software ready to use. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we issue a refund from the date of termination until the end of the current service period if you cancel the account within the 30 days by written notice. This refund policy does not cover overlimit billing of resources like traffic, disk space, RAM or additional used databases.

Hosting & Service Renewals

Your hosting & services will renew on the basis of the selected service period. In case of an account deposit they will renew automatically, or otherwise they are renewed by payment for the next service period.  Refunds for hosting & service account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 5 days before the renewal date. No exceptions will be made to this policy.

Domain Names

 All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry.  It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

Domain Name Renewals

Domain Name renewals are billed automatically on the schedule agreed to in the contract or renewed by payment by the customer.  If you want to cancel a domain name, you should either not renew it or you create a cancellation request in the appropriate Domain Administration area before the current expiration date of the domain name.

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